Terms of service

Axovern provides compliance workspace software. By accessing or using our services, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the services.

Agreement

These Terms form a binding agreement between you and Axovern (“Axovern,” “we,” “us,” or “our”). If you use the services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you enter into a separate written agreement with us (such as an order form, master subscription agreement, or DPA), that agreement controls where it conflicts with these Terms for the covered services.

Scope

These Terms apply to:

• The Axovern marketing website (axovern.com);
• The hosted platform (app.axovern.com);
• The auditor portal (auditor.axovern.com) when provisioned by a customer;
• The Axovern desktop application when used with hosted or local workspaces; and
• Related support, documentation, and communications we provide.

The service

Axovern provides software to help organizations manage compliance programs: including controls, evidence, policies, vendors, questionnaires, monitoring, trust publishing, and related workflows. Features may vary by plan, workspace configuration, and region.

We may update, add, or remove features over time. Material changes to paid plans will be communicated in advance where required by your agreement with us.

Not legal or audit advice. Axovern is a software tool. We do not provide legal, accounting, or audit services. You are responsible for determining whether your use of the platform satisfies applicable laws, frameworks, contracts, and auditor requirements.

Accounts

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account and for managing authorized users, roles, and workspace access (including auditor invitations).

You must be at least 18 years old (or the age of majority in your jurisdiction) and use the services for lawful business purposes. We may suspend or terminate accounts that violate these Terms or pose a security risk.

Acceptable use

You agree not to:

• Reverse engineer, scrape, or attempt to bypass access controls or rate limits except as permitted by law;
• Upload malware, unlawful content, or data you do not have rights to process;
• Interfere with the integrity or performance of the services;
• Use the services to infringe intellectual property or privacy rights; or
• Resell or sublicense the hosted platform except as expressly permitted in writing.

Partners, MSPs, and audit firms using Axovern on behalf of clients remain responsible for their own contractual and professional obligations to those clients.

Customer data

Your content. You retain ownership of data, documents, and materials you upload or generate in your workspace (“Customer Data”). You grant Axovern a limited license to host, process, transmit, and display Customer Data solely to provide and improve the services, as described in these Terms, our Privacy Policy, and any applicable DPA.

Our IP. Axovern and its licensors own the platform, software, documentation, branding, and all related intellectual property. No rights are granted except as expressly stated.

Feedback. If you provide suggestions or feedback, we may use it without restriction or compensation to you.

Export. During an active subscription, you may export Customer Data using features we make available. After termination, we will make Customer Data available for export for a limited period where required by your agreement or applicable law, then delete or anonymize it as described in our Privacy Policy.

AI features

Axovern may offer optional AI assisted features (Axo) that generate drafts, suggestions, or investigations based on workspace context. AI outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them for compliance, legal, or business decisions.

When AI features are enabled, relevant Customer Data may be processed by our AI sub processor as described on our Sub processors page and in our Privacy Policy. Customer Data is not used to train public or general purpose AI models.

Integrations

The platform may connect to third party services (cloud providers, identity systems, code hosts, notification channels, and others). When you enable an integration, you authorize Axovern to access and process data from that service as needed to provide the configured functionality.

Third party services are governed by your agreements with those providers. Axovern is not responsible for third party services' availability, security, or practices except as expressly stated in a written agreement with you.

Sub processors

We use third party service providers to host and operate the platform. Our current sub processors are listed at axovern.com/sub processors. By using the hosted platform, you authorize our use of sub processors to process Customer Data on your behalf, subject to our obligations in these Terms and any DPA in effect.

We will update the sub processor list when we add or replace providers. Enterprise customers may subscribe to change notifications as described on that page.

Fees & trials

Paid plans, billing cycles, and payment terms are set forth in your order form or checkout flow. Unless otherwise stated, fees are non refundable except where required by law. You are responsible for applicable taxes.

We may offer free trials or evaluation access. Trials may convert to paid subscriptions or expire according to the terms presented at signup. We may modify or discontinue trial offers at any time.

Availability & support

We target high availability for the hosted platform but do not guarantee uninterrupted or error free service. Scheduled maintenance will be announced when practical. Support levels depend on your plan and agreement with us.

Security practices are summarized on our Security page. Report vulnerabilities to [email protected].

Changes to the services or Terms

We may modify these Terms by posting an updated version on this page and updating the “Last updated” date. Material changes to paid customers will be communicated as required by your agreement. Continued use after changes become effective constitutes acceptance, except where prohibited by law.

Termination

You may stop using the services at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay applicable fees, or if continued provision poses a legal or security risk.

Upon termination, your right to access the services ends. Sections that by nature should survive (including customer data export windows, disclaimers, liability limits, and indemnity) will survive termination.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXOVERN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT.

We do not warrant that the services will achieve any particular certification outcome, audit result, or compliance status.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXOVERN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO AXOVERN FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE SUCH LIMITATIONS ARE PROHIBITED BY LAW.

Indemnification

You will defend and indemnify Axovern against third party claims arising from your Customer Data, your use of the services in violation of these Terms, or your violation of applicable law: except to the extent a claim results from our gross negligence or willful misconduct.

General

• Governing law. These Terms are governed by the laws of the State of Delaware, USA, excluding conflict of law rules, unless your written agreement with us specifies otherwise.
• Disputes. Except where prohibited, disputes will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with our Privacy Policy and any applicable order form or DPA, constitute the entire agreement regarding the services unless superseded by a signed written agreement.
• Severability. If any provision is unenforceable, the remainder stays in effect.
• No waiver. Failure to enforce a provision is not a waiver of future enforcement.

Related documents: Privacy Policy · Security · Sub processors · Trust Center

Contact

Legal notices and questions about these Terms:

• Legal: [email protected]
• Privacy & data: [email protected]
• General: [email protected]